📹 Unboxing video mandatory for damage claims (within 12 hrs)

At Kajal Jewellery, customer satisfaction is important to us. Please read our return policy carefully.

Return Eligibility

• Returns are accepted only in case of damaged, defective, or wrong products received.
• A clear unboxing video is mandatory to raise any return or replacement request.
• The issue must be reported within 24 hours of delivery.

Non-Returnable Items

• Customized or made-to-order jewellery
• Products damaged due to misuse, wear & tear, or improper handling
• Items without original packaging or tags
• Earrings & piercing jewellery (for hygiene reasons)

Return / Replacement Process

1. Share the unboxing video and images within 24 hours.
2. After verification, we will arrange a replacement or store credit.
3. Refunds (if approved) will be processed within 5–7 business days.

Shipping for Returns

• Return shipping charges will be borne by Kajal Jewellery only if the mistake is from our side.
• Otherwise, return shipping will be borne by the customer.

Important Notes

• No returns or refunds for change of mind.
• Slight color variations due to lighting or screen settings are not considered defects.

• Out-of-Stock Product Policy

  If a product becomes unavailable after an order has been placed, the customer will be informed that the product is out of stock.

  The customer will be given the following options:

  1. Refund: The customer may choose to receive a refund for the unavailable product.

  2. Product Replacement: The customer may choose a different product of their choice from our website.

  If the customer does not respond within 7 days from the date the order was placed, the refund option will no longer be available. In such cases, the customer will only be able to select a different product from our website as a replacement.

Sales Item Return Policy – Kajal Jewellery

• Sale or discounted items are strictly non-returnable and non-refundable.
• Exchange or replacement is allowed only if the product is damaged or incorrect.
• An unboxing video is mandatory to claim any issue.
• Issues must be reported within 24 hours of delivery.
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Non-Refundable Items – Kajal Jewellery

The following items are not eligible for refund:

• Sale / discounted items
• Customized or made-to-order jewellery
• Earrings, bugadi & piercing jewellery (for hygiene reasons)
• Items damaged due to misuse, wear & tear, or improper handling
• Products without original packaging, tags, or invoice
• Orders placed with wrong size, color, or design selection by the customer
• Slight color variations due to lighting or screen resolution
• Stone missing is not considered as damage and is not eligible for return or refund.
• Loss of stones due to handling, wear, transit opening after delivery, or usage is not considered a manufacturing defect. Therefore, stone missing claims will not be accepted for return, replacement, or refund.
• Stone missing will not be treated as damage ❌
  No return or refund for the same.

• In such cases, the customer will only be able to select a different product from our website as a replacement.